Precision • Quality • Craftsmanship

Partner With RayGold

RayGold works with retailers, jewelry brands, resellers, and private-label businesses worldwide.

Custom Order Policy

Premium custom-crafted fine jewelry manufacturing with precision, transparency, and professional production standards.

Custom & Made-to-Order Jewelry

RayGold specializes in custom-crafted fine jewelry manufactured to client specifications.

Custom orders include:
  • Personalized designs
  • Custom diamond layouts
  • Name jewelry
  • Modified existing designs
  • Special-size production
  • Bespoke manufacturing requests

Production Timeline

Custom orders require dedicated manufacturing time based on design complexity, stone availability, and finishing requirements.

Estimated production timelines are provided before order confirmation.

Delays caused by:
  • Design revisions
  • Approval waiting periods
  • Material availability
  • Force majeure conditions

Design Approval

Customers are responsible for reviewing and approving:

  • CAD renders
  • Measurements
  • Stone details
  • Metal specifications
  • Engraving text
  • Final production confirmations
Once approved, production begins immediately.
RayGold is not responsible for errors approved by the customer during the design confirmation process.

Payment Terms

Custom orders may require:

  • Full advance payment
  • Partial non-refundable deposit
Production starts only after payment confirmation.

Cancellation Policy

Custom orders cannot be canceled once manufacturing has started.

Any cancellation request before production approval may still be subject to design, sourcing, or administrative charges.

Returns & Exchanges

Custom-made, personalized, engraved, or modified jewelry is final sale.

These items are not eligible for:
Return
Exchange
Refund
unless:
The wrong item was delivered
The item arrives damaged
A manufacturing defect is verified by RayGold

Natural Variations

Due to the handmade nature of fine jewelry manufacturing:

  • Slight variations in stone appearance
  • Metal tone differences
  • Weight tolerances
  • Hand-finishing variations

may occur and are considered acceptable industry standards.

Intellectual Property

Custom designs developed by RayGold, including CAD files, renders, and manufacturing concepts, remain the intellectual property of RayGold unless otherwise agreed in writing.

If the design is provided by the customer, and it is stated as exclusive and mentioned by the client as their exclusive design, RayGold will not use or upload anywhere those designs or whatever is agreed by both RayGold and the other party at the time of order confirmation.

Manufacturing Rights

RayGold reserves the right to refuse custom projects that:

Cannot meet quality standards
Present structural risks
Involve unrealistic specifications
Conflict with manufacturing feasibility
This version positions RayGold as an actual fine jewelry manufacturer, not a small retail shop pretending to do customization.
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